c667 FAQ Center

Yes, you can cancel a bonus if you wish. Keep in mind that cancelling a bonus will remove the bonus balance and any winnings earned from it. Only your own deposited funds will remain. To cancel a bonus, contact the support team via live chat.

Slot games generally count in full toward wagering. Some table games and live casino games may count partially. The exact contribution percentage for each game is listed on the terms and conditions page. If in doubt, ask the support team.

No. The welcome bonus applies only once, on each player's first deposit. If someone tries to claim the bonus by opening multiple accounts, all accounts may be suspended. c667 allows only one account per player.

Yes, bonuses have a set expiry period. If the wagering requirement is not completed within the given time, the bonus and any winnings earned from it will be cancelled. You will be informed of the exact number of days to complete wagering at the time of claiming the bonus. See the terms and conditions for details.

At c667, wagering is calculated on the bonus amount only, not on the deposit and bonus combined. Example: if you deposit ৳1,000 and receive a 150% bonus, you get ৳1,500 in bonus funds. A 25x wagering requirement means you need to place ৳1,500 × 25 = ৳37,500 in bets before withdrawing bonus winnings.

Withdrawals from c667 generally take between 15 minutes and 2 hours. Mobile wallets such as bKash, Nagad, or Rocket are usually processed faster. Bank transfers may take a little longer due to the bank's own processing time.

The minimum withdrawal amount at c667 is ৳500. Withdrawal requests below this limit will not be processed. Make sure your balance is at least ৳500 before requesting a withdrawal. The minimum deposit amount is ৳200.

A withdrawal may remain pending for several reasons: the wagering requirement has not been fully met, account verification is incomplete, or there is a normal processing delay in the system. If more than 2 hours have passed, contact us via live chat or email at [email protected] — our team will assist you right away.

No. For security reasons, c667 only processes withdrawals to a wallet or bank account registered in the player's own name. Sending funds to a third-party account is not possible. This is in place to protect your money.

Absolutely. c667's support team provides service in both Bengali and English. Our agents respond fluently in Bengali, keeping Bangladeshi players' needs in mind. Feel free to reach out in Bengali whenever you like.

c667 has two support channels: 24/7 live chat (directly from within the site) and email — [email protected]. For immediate help, live chat is the fastest option. If you want to explain something in detail in writing, use email.

For a faster resolution, keep these on hand: your account username or registered email, a clear description of the issue, the date and amount of the transaction if it is a payment-related problem, and a screenshot if possible. This helps our agents understand the situation quickly and provide a solution.

Yes. c667's live chat and email support are active 7 days a week, 24 hours a day. You can reach support at any hour of the night or early morning in Bangladesh Standard Time (BST, UTC+6). Service is not interrupted on holidays or public holidays.

Some warning signs: spending more than your set budget, playing repeatedly to recover lost money, losing focus on family or work, or feeling restless when you cannot stop playing. If any of these signs appear, take a break and read the responsible gaming page.

Yes. c667 offers both a cooling-off period (temporary break) and self-exclusion (permanent or long-term closure). To use either option, submit a request via live chat or email at [email protected]. We respect your decision and act on it promptly.

Yes. As part of responsible gaming, you can set daily, weekly, or monthly deposit limits. Contact the support team to set your limit. Having a budget in place helps you play safely and enjoyably.

The minimum age to open an account and play at c667 is 21 years. We verify age to protect minors. If you think a minor may have access to your device, please use parental control software.

It is important to seek professional help for addiction. In Bangladesh, visit the mental health department of your nearest government hospital or consult a specialist. You will find more information and resources on c667's responsible gaming page.

Go to the login page and use the "Forgot Password" option. A password reset link will be sent to your registered email address. The link is active for a limited time, so use it quickly. If you have any trouble, email [email protected].

Go to the c667 Login page and fill in the registration form — provide your email, username, password, and the required details. After creating your account, verify your email. Remember, each player may open only one account and must be at least 21 years old.

No. Under c667's policy, only one account per player is allowed. Holding multiple accounts may result in all of them being suspended and the associated balances being forfeited. If you cannot access your old account, contact the support team.

A strong password generally includes uppercase and lowercase letters, numbers, and special characters (!, @, #, etc.) and is at least 8 characters long. Do not use your date of birth or easily guessable information as a password. Never share your password with anyone. Changing your password regularly is also a good habit.